Account Setup and Verification
How do I create an account on MuxCap?
Simply visit the MuxCap website, click “Sign Up,” and follow the prompts to complete the registration process. You’ll need to provide some basic personal information and create a secure password.
What documents do I need to verify my account?
You’ll need a valid government-issued ID and a proof of address document, such as a utility bill or bank statement. These are required to ensure compliance with our KYC (Know Your Customer) policies.
How long does account verification take?
Verification typically takes between 1-3 business days, depending on the volume of requests. Once verified, you’ll receive an email confirming that your account is ready for use.
Can I change my account details after registration?
Yes, you can update most of your account details from your dashboard, including contact info and password. However, changes to sensitive information like your name may require additional verification.
What are the differences between the account types?
MuxCap offers Basic, Silver, Gold, Platinum, VIP, and Islamic accounts, each with different features, spreads, and trading benefits. Higher-tier accounts offer additional perks like lower spreads and faster withdrawals.
How do I reset my account password?
Click on “Forgot Password” on the login page, and follow the instructions to reset it via email. Ensure your email account is secure as it will be used to send the reset link.
Deposits and Withdrawals
What deposit methods are available?
MuxCap supports various deposit methods, including credit/debit cards, bank transfers, e-wallets, and cryptocurrencies. You can choose the method that best suits your location and preference for deposits.
How long does it take for deposits to be processed?
Deposits are typically processed instantly or within a few hours, depending on the payment method used. However, bank transfers may take up to 1-3 business days.
Are there any fees for withdrawals?
Withdrawal fees vary depending on the payment method, and they will be displayed during the transaction process. MuxCap strives to keep fees minimal, but certain methods may incur higher charges.
Can I withdraw funds to my cryptocurrency wallet?
Yes, you can withdraw funds to a cryptocurrency wallet if you used crypto as your deposit method. Ensure that your wallet address is correct to avoid any issues.
What are the withdrawal limits?
Withdrawal limits depend on your account type, ranging from a few hundred dollars for Basic accounts to higher limits for VIP users. Please refer to the account information for specific limits based on your tier.
How do I withdraw funds from my account?
Simply navigate to the “Withdraw” section in your account dashboard, select your preferred withdrawal method, and enter the amount. Your request will be processed as soon as possible.
Trading and Orders
How do I place a trade?
To place a trade, select your market, choose an asset, enter the trade amount, and click “Buy” or “Sell.” After placing your trade, you can monitor it directly from your dashboard.
What order types does MuxCap support?
MuxCap supports various order types including market orders, limit orders, stop orders, and trailing stops. These options allow you to manage your trades effectively and according to your strategy.
Can I modify or cancel an open order?
Yes, you can modify or cancel open orders directly from your trading platform before they are executed. Once an order is filled, it cannot be changed or canceled.
What are the minimum and maximum trade sizes?
The minimum trade size depends on the asset, while the maximum varies depending on your account type. Larger accounts can access higher leverage and larger position sizes.
Can I trade after market hours?
Yes, MuxCap supports 24/5 trading for most markets, but some assets may be closed outside regular trading hours. You can check the available trading hours for each market on the platform.
What is leverage, and how does it work?
Leverage allows you to control a larger position with a smaller amount of capital. For example, 10x leverage lets you control $10,000 with $1,000, but be mindful that leverage also increases risk.
Platform Features and Tools
Does MuxCap offer mobile trading?
Yes, MuxCap offers a fully functional mobile app for both Android and iOS, allowing you to trade on-the-go. The app features the same tools and functionalities as the desktop version.
What charting tools are available?
MuxCap provides advanced charting tools with multiple indicators, drawing tools, and timeframes for detailed market analysis. You can also customize charts to match your preferred trading style.
Can I use automated trading on MuxCap?
Yes, MuxCap supports automated trading through custom scripts and bots via the API for advanced traders. This feature allows you to set up algorithmic strategies for executing trades automatically.
What educational resources are available?
MuxCap offers educational pages, including webinars, tutorials, and articles about trading strategies, scams, and market analysis. These resources help both beginners and experienced traders enhance their skills.
How do I access the MuxCap blog?
You can access the MuxCap blog from the main website menu, where you can find trading insights, news, and updates. The blog also features tips on improving your trading strategy.
Are there any social trading features?
Yes, MuxCap offers social trading features that allow you to follow and copy successful traders. You can also share your strategies and insights with the trading community.